Scarborough Health Center (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health privacy legislation.
This Privacy Policy explains how we collect, use, store, and disclose personal information via our website https://scarboroughhealthcenter.com.au/ (“Website”) and in the provision of our healthcare services.
1. About Us
Scarborough Health Center is an Australian healthcare provider offering medical, allied health, and wellness services to patients.
2. Personal Information We Collect
We may collect personal and health information including, but not limited to:
Full name, date of birth, gender
Contact details (phone, email, residential address)
Emergency contact information
Medicare, private health fund, or insurance information
Medical history, clinical notes, test results, and treatment plans
Appointment and service booking information
Billing and payment information
Website usage data such as IP address, browser type, and device
Sensitive health information is collected only where necessary to provide clinical services.
3. How We Collect Information
We collect information when you:
Book appointments or submit enquiries online or in person
Complete patient intake, consent, or registration forms
Attend consultations or receive treatment
Communicate with us via phone, email, or online
Use or browse our website.
4. How We Use Information
We use personal and health information to:
Provide healthcare services and treatment
Assess, diagnose, and manage your care
Communicate with patients, carers, and other healthcare providers
Maintain medical records and comply with regulatory requirements
Process billing, Medicare, and insurance claims
Improve our services and Website functionality
5. Disclosure of Information
We may disclose personal and health information to:
Treating medical practitioners and allied health providers
Referring doctors, specialists, and diagnostic services
Medicare, private health insurers, or funding bodies
IT, cloud storage, and practice management providers
Government or regulatory authorities as required by law
We do not sell or rent personal or health information to third parties.
6. Overseas Disclosure
Some IT or cloud service providers may store data outside Australia. Where this occurs, we ensure overseas recipients handle personal information in a manner consistent with Australian privacy law.
7. Data Security
We take reasonable steps to protect personal and health information from misuse, loss, unauthorized access, or disclosure, including secure storage systems, access controls, and staff confidentiality obligations.
8. Access and Correction
You may request access to or correction of your personal or health information by contacting us. Requests will be handled in accordance with the APPs and relevant state health privacy laws.
9. Cookies and Analytics
We may use cookies or analytics tools to improve Website performance. You can disable cookies in your browser, though some functionality may be affected.
10. Marketing Communications
You may opt out of marketing or informational communications at any time by contacting us or using unsubscribe options where provided.
11. GDPR (International Users)
If you access our Website from outside Australia, including the EU, you may have additional rights under the GDPR, such as access, correction, and deletion of your personal data.
12. Complaints
If you believe your privacy has been breached, please contact us. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the relevant state health authority.
13. Contact Details
Scarborough Health Center
Website: https://scarboroughhealthcenter.com.au/
Email: info@scarboroughhealthcenter.com.au